Cancel/Change Order

At Pleatlab, we understand that customers may occasionally need to cancel an order or request changes after completing a purchase. This policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

Summary

Submitting a cancellation or modification request does not guarantee that the request can be completed. Orders that have already entered fulfillment or have been transferred to a shipping carrier generally cannot be canceled or changed.

1. Order Cancellation Requests & 2. Order Cut-Off and Processing

Customers may request cancellation before the order enters processing, fulfillment, or shipment. Our daily cut-off time is 5:00 PM Eastern Time (ET), with processing taking 1–2 business days (Monday–Friday). Because orders may enter processing quickly, requests should be submitted as soon as an error or change of mind is identified by emailing support@pleatlab.com with your full name, order number, and email address.

3. When an Order Can Be Canceled & 4. When an Order Cannot Be Canceled

Cancellations may be approved if the order has not yet entered fulfillment, been packed, or transferred to USPS, UPS, or FedEx. Once fulfillment has progressed or the package has shipped, it generally cannot be canceled; however, customers may wait for delivery and request an eligible return under our 30-day Return & Refund Policy.

5. Cancellation Fee, 6. Refund for a Canceled Order & 8. Order Change Fee

We charge $0 for cancellation or order modification fees. If a cancellation or price adjustment is successfully approved, the applicable full or partial refund will be issued to the original payment method promptly, though bank/card processing times may apply.

7. Requesting an Order Change, 9. Product Changes & 10. Shipping Address Changes

Customers may request changes (such as shipping address, recipient name, size, color, or item adjustments) before fulfillment begins by contacting support. Changes are subject to current inventory and processing status. Address changes cannot be guaranteed after the order has been transferred to the carrier.

12. Incorrect Address, 13. Duplicate Orders & 14. Accidental Orders

If a package is returned due to an incomplete or incorrect address, or if you accidentally submit a duplicate or unintended order, contact support@pleatlab.com immediately. If fulfillment has not progressed past the point of cancellation, we will attempt to correct or cancel the order.

15. Changes After Fulfillment Begins & 16. Orders Already Shipped

Once fulfillment has begun or orders have already shipped, modifications and standard cancellations are no longer possible. Customers may instead utilize our standard return process after delivery (30-day return window, free approved return shipping, prepaid label, $0 restocking fee).

17. Damaged, Defective Items, 18. Changes Initiated by Pleatlab & 21. Payment Problems

Cancellation rules do not replace rights concerning damaged, defective, or incorrect merchandise. In limited circumstances (such as product unavailability, pricing errors, payment authorization issues, or fraud prevention controls), Pleatlab reserves the right to cancel or hold an order, issuing full refunds where payment has been collected.

24. How to Submit a Request, 25. Confirmation & 27. Returns as an Alternative

To request a cancellation or change, email support@pleatlab.com with your full name, order number, email address, and exact instructions. An order is not officially canceled or modified until Pleatlab explicitly confirms the request. If the order has already shipped, our standard 30-day Return & Refund Policy serves as an alternative.

30. Contact Us

For order cancellations, corrections, product changes, address changes, or questions regarding an existing order, contact:

Store: Pleatlab

Website: pleatlab.com

Address:
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States

Email: support@pleatlab.com

Support Hours:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)