Privacy Policy

At Pleatlab, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Pleatlab collects, uses, stores, shares, and protects personal information when you visit pleatlab.com, place an order, contact customer support, or otherwise interact with our website and services.

By using pleatlab.com, you acknowledge the practices described in this Privacy Policy.

Summary

1. Who We Are

This Privacy Policy applies to personal information processed in connection with:

• Store: Pleatlab
• Website: pleatlab.com
• Address: 67 Thistle Down Ln, Naugatuck, CT 06770-4833, United States
• Email: support@pleatlab.com
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For privacy-related questions or requests, contact us at support@pleatlab.com.

2. Scope of This Privacy Policy

This policy applies when you:

• Visit pleatlab.com
• Browse products
• Create or use an account, where available
• Add items to your cart
• Place an order
• Make a payment
• Request shipping, returns, refunds, or exchanges
• Contact customer support
• Subscribe to marketing communications
• Interact with cookies, analytics tools, or website features
• Communicate with us by email or through website forms

This policy does not control the independent privacy practices of third-party websites or services that we do not own or operate.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address

3.2 Order and Transaction Information

When you place an order, we may collect:

• Order number
• Products purchased
• Product size, color, or selected variation
• Purchase amount
• Shipping charges
• Order status
• Payment status
• Return information
• Refund information
• Exchange information
• Delivery and tracking information

3.3 Payment-Related Information

Payments may be processed by authorized third-party payment providers. Depending on the payment method used, those providers may collect information such as cardholder name, card details, billing information, digital wallet information, payment authorization data, and transaction identifiers.

Pleatlab may receive limited payment-related information necessary to confirm, process, refund, or reconcile an order. We do not intentionally request customers to send complete payment card details by email.

3.4 Customer Support Information

When you contact us, we may collect your name, email address, order number, message content, return/refund request details, product issue descriptions, photographs or files you choose to provide, and communication history.

3.5 Device and Technical Information

When you use our website, technical information collected automatically may include IP address, browser type, device type, operating system, language settings, referring website, pages visited, date and time of access, session information, and website interaction details.

3.6 Cookie and Tracking Information

We may collect information through cookies, pixels, tags, local storage, analytics tools, and similar tracking technologies.

4. Information You Provide Directly

You may provide personal information when you complete checkout, submit a contact form, request a return/refund/exchange, contact customer support, subscribe to emails, submit a review or feedback, or create an account (where available). You are responsible for providing accurate and current information.

5. Information Collected Automatically

Certain information may be collected automatically when you visit or interact with pleatlab.com to keep the website functioning properly, understand how customers use the website, improve website performance, detect suspicious activity, prevent fraud, maintain website security, and measure marketing effectiveness where permitted.

6. How We Use Personal Information

We may use personal information for the following purposes:

• To Process Orders: Confirm orders, process payments, prepare shipments, arrange delivery, send updates, tracking info, and handle returns/refunds/exchanges.
• To Provide Customer Support: Respond to questions, resolve order issues, assist with shipping, handle damage/defective claims, review returns, and process refunds.
• To Operate and Improve the Website: Maintain website functionality, improve navigation and presentation, monitor performance, and analyze interactions.
• To Prevent Fraud and Protect Security: Detect suspicious transactions, prevent unauthorized activity, protect customer accounts and our website, investigate fraud, and enforce terms/policies.
• To Comply With Legal Obligations: Maintain transaction records, comply with lawful requests, meet tax/accounting obligations, respond to legal claims, and protect legal rights.
• Marketing and Promotional Communications: Where permitted by law, send product updates, promotional messages, special offers, store announcements, and marketing communications (with an unsubscribe option provided).

7. Legal Bases for Processing

Where applicable law requires a legal basis, we may rely on performance of a contract, steps taken at your request before entering a contract, compliance with legal obligations, legitimate business interests, consent, and protection of legal rights.

8. How We Share Personal Information

We do not disclose personal information without a legitimate business or legal purpose. We may share information with trusted third parties:

• Payment Processors: To authorize transactions, process payments, prevent fraud, and issue refunds.
• Shipping and Delivery Providers: USPS, UPS, or FedEx (sharing customer name, delivery address, and shipment details).
• Website and Technology Providers: Hosting, e-commerce functionality, security, analytics, fraud detection, email communications, support, and data storage.
• Professional and Legal Service Providers: Accountants, legal advisors, auditors, and insurers.
• Government and Legal Authorities: Where required or permitted by law in response to court orders, subpoenas, or lawful requests.
• Business Transactions: In connection with a merger, acquisition, sale, restructuring, or transfer of assets.

9. We Do Not Sell Personal Information for Money

Pleatlab does not sell customer personal information in exchange for monetary payment. Where required by applicable law, we provide available choices concerning advertising-related data sharing.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (essential cookies for cart/checkout/security, preference cookies, analytics cookies, and advertising/marketing cookies where legally permitted) to provide, secure, analyze, and improve our services.

11. Managing Cookies

Depending on your browser and location, you can control cookies through browser settings or website cookie/consent management tools. Blocking certain cookies may affect website functionality like shopping cart or checkout features.

12. Analytics & 13. Advertising and Tracking

We may use analytics and advertising/measurement services to understand website traffic, customer navigation, and campaign effectiveness. Where required, marketing-related tracking depends on applicable consent requirements.

14. Data Retention

We retain personal information only as long as reasonably necessary for completing transactions, providing customer support, managing returns/refunds, maintaining business records, resolving disputes, preventing fraud, and meeting tax/accounting/legal requirements.

15. Data Security & 16. Payment Security

We use reasonable administrative, organizational, and technical safeguards (access controls, secure systems, encryption, monitoring) to protect personal information. Payments are handled by third-party processors. Never send complete credit card credentials through ordinary support email.

17. Children’s Privacy

Our website and products are intended for general consumers and are not directed specifically at children under applicable law.

18. Your Privacy Rights & 19. How to Submit a Privacy Request

Depending on where you live, you may have rights to access, correct, delete, restrict, object, withdraw consent, opt out of marketing, or request data portability. To submit a request, contact us at support@pleatlab.com with your full name, email address, order number (where relevant), and description of your request.

20. California Privacy Rights & 21. Other U.S. State Privacy Rights

California and other U.S. state residents may have additional rights regarding data access, correction, deletion, know disclosures, opt-outs of targeted advertising/sharing, and appeals. Submit requests to support@pleatlab.com.

22. International Visitors & 23. Data Transfers

Our store currently ships only within the United States. Where cross-border data transfers occur, we take reasonable steps to apply appropriate contractual, organizational, or legal protections.

24. Third-Party Websites & 25. Third-Party Payment Services & 26. Shipping Carrier Privacy

We are not responsible for the independent privacy practices of external websites, third-party payment providers, or shipping carriers (USPS, UPS, FedEx), each operating under their own respective policies.

27. Fraud Prevention & 28. Automated Processing

We use transaction, device, and contact info to detect/prevent fraud and unauthorized purchases. Automated systems may assist with fraud detection, risk assessment, and security.

29. Email Communications & 30. Unsubscribing From Marketing Emails

Transactional emails (order confirmations, shipping updates, support) are necessary for managing your orders. You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting support@pleatlab.com.

31. Do Not Track Signals

Because there is no single universally accepted technical standard governing Do Not Track signals, our website may not respond uniformly to every browser-based signal, though we honor applicable recognized privacy preference mechanisms where required.

32. Accuracy of Personal Information & 33. Protecting Your Information

Please keep your information up to date by contacting support@pleatlab.com. Protect your credentials by using secure devices and strong passwords, and avoid sharing payment details via email.

34. Privacy in Returns, Refunds & Shipping

We collect and use return details (reason for return, tracking, product condition) and shipping details (recipient name, address, package info) exclusively to process fulfillment, handle returns, maintain records, and prevent fraud.

35. Information Required by Law & 36. Changes to This Privacy Policy

We may retain or disclose information to comply with law, respond to legal processes, or protect rights. Updates to this policy will be posted on pleatlab.com with a revised update date.

37. No Waiver of Mandatory Privacy Rights

Nothing in this policy waives or restricts mandatory privacy protections provided under applicable law.

38. Contact Us

For questions about this Privacy Policy, your personal information, or our privacy practices, contact:

Store: Pleatlab

Website: pleatlab.com

Address:
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States

Email: support@pleatlab.com

Support Hours:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)