Return & Refund Policy
Last updated: October 2026
At Pleatlab, we want customers to feel confident when purchasing women’s dresses from pleatlab.com. This Return & Refund Policy explains the eligibility requirements, return process, return shipping costs, refund timing, and other conditions that apply to purchases made through our website.
Summary
| Item | Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Refund Processing Time | Within 7 days after the returned item is received, inspected, and approved |
| Return Shipping Fee | Free |
| Return Label | A prepaid return shipping label will be sent by email after the return request is approved |
| Restocking / Storage Fee | $0 |
| Return Address | 67 Thistle Down Ln, Naugatuck, CT 06770-4833, United States |
| Return Method | By mail |
| Customer Support Email | support@pleatlab.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
30-Day Return Policy & Eligibility
Customers may request a return within 30 days from the date the order is delivered. To be eligible for a return, the item must meet the following conditions:
- Returned within 30 days of delivery
- In its original condition: unworn, unused, and unwashed
- Free from signs of damage caused after delivery
- Accompanied by original tags, labels, and accessories when applicable
- Returned in its original packaging when reasonably possible
- Accompanied by proof of purchase or relevant order information
We reserve the right to reject a return if the item does not meet these eligibility conditions, except where consumer protection laws require otherwise.
How to Request a Return
To request a return, contact us at support@pleatlab.com with your full name, order number, email address, product name, reason for return, and relevant photographs if the item is damaged, defective, or incorrect.
Once reviewed, we will notify you by email whether the return has been accepted and provide a prepaid return shipping label at no cost if approved.
Return Shipping & Address
Approved returns are eligible for free return shipping when using the prepaid return label supplied by Pleatlab.
Approved returns should be mailed to:
Pleatlab
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States
Please do not send a return before receiving approval and return instructions from our support team. Unauthorized returns may experience processing delays.
Restocking Fee & Refund Processing
We charge $0 for restocking, storage, or processing fees.
Once your returned item is received and passes inspection, your refund will be processed within 7 days to your original payment method. Financial institutions may require additional time for funds to post to your account.
Damaged, Defective, Incorrect Items & Exchanges
If your order arrives damaged, defective, or incorrect, please inspect it promptly and contact support@pleatlab.com with your order number, a description of the problem, and clear photographs showing the issue.
If you need a different size, color, or product, contact our support team to check inventory availability and receive exchange instructions.
Contact Information
For questions about returns, refunds, exchanges, damaged items, or return shipping, contact:
Store: Pleatlab
Website: pleatlab.com
Address:
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States
Email: support@pleatlab.com
Support Hours:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)