Frequently Asked Questions
Last updated: October 2026
Welcome to the Pleatlab Frequently Asked Questions page. Below you can find clear information about ordering, payment, shipping, returns, refunds, exchanges, cancellations, and customer support.
Summary
| Item | Details |
|---|---|
| Store | Pleatlab |
| Website | pleatlab.com |
| Products | Women’s dresses |
| Shipping Area | United States only |
| Shipping Fee | $6.99 per order |
| Handling Time | 1–2 business days |
| Transit Time | 5–10 business days |
| Return Window | 30 days from delivery |
| Return Shipping | Free for approved returns |
| Refund Processing | Within 7 days after the returned item is received, inspected, and approved |
| Restocking / Storage Fee | $0 |
| Customer Support | support@pleatlab.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
1. General, Products & Shipping
What does Pleatlab sell & where do you ship?
Pleatlab offers women’s dresses and related apparel exclusively within the United States. International shipping is not available at this time.
How much does shipping cost & what carriers are used?
Standard shipping is a flat $6.99 per order with no hidden fees. Orders are shipped via USPS, UPS, or FedEx.
2. Order Processing, Delivery & Tracking
When will my order be processed & how long does delivery take?
Our daily order cut-off is 5:00 PM Eastern Time (ET). Processing takes 1–2 business days (Monday–Friday), and estimated transit time is 5–10 business days, resulting in a total estimated delivery period of 6–12 business days.
Can I track my order or handle delivery issues?
Yes. Tracking details are sent by email once available. If your order is delayed or missing, please verify tracking information or contact support@pleatlab.com for assistance.
3. Payment Methods & Pricing
What payment methods do you accept?
We accept PayPal and Venmo in U.S. Dollars (USD). Product prices include applicable tax as stated on our website, and shipping charges are displayed during checkout.
4. Order Cancellations & Changes
Can I cancel or modify my order after placing it?
You may request a cancellation or change before the order enters fulfillment by emailing support@pleatlab.com with your order number. Successfully approved cancellations and changes carry a fee of $0, though requests cannot be guaranteed once fulfillment or shipment has begun.
5. Returns, Refunds & Exchanges
What is your return and refund policy?
We offer a 30-day return window from delivery for eligible items in original, unworn, unwashed condition. Approved returns qualify for free return shipping using our prepaid return label and a $0 restocking fee. Refunds are processed within 7 days after inspection.
Can I exchange an item or report damaged goods?
For size/color exchanges or if items arrive damaged, defective, or incorrect, please contact support@pleatlab.com promptly with your order number and clear photographs where applicable.
6. Privacy, Cookies & Contact
How is personal data handled & how can I contact support?
We use personal information strictly for order processing, customer support, website security, and legal compliance as outlined in our Privacy Policy and Cookie Policy. You may also unsubscribe from marketing emails at any time.
Contact Us
For questions about orders, shipping, payment, returns, refunds, exchanges, cancellations, or our policies, contact:
Store: Pleatlab
Website: pleatlab.com
Address:
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States
Email: support@pleatlab.com
Support Hours:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)