Terms Of Service

Welcome to Pleatlab. These Terms of Service govern your access to and use of pleatlab.com, including the purchase of products offered through our website.

By accessing our website, placing an order, or using any service provided through pleatlab.com, you agree to these Terms of Service. Please read these terms carefully before using our website.

Summary

1. About Pleatlab

Pleatlab operates the website pleatlab.com and offers women’s dresses and related products available through the website.

Our contact information is:

Pleatlab
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States

Email: support@pleatlab.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Acceptance of These Terms & 3. Eligibility to Use the Website

By accessing or using our website, you confirm that you have read, understood, and agreed to comply with these Terms of Service, that you are legally capable of entering into a binding transaction, and that the information you provide when placing an order is accurate and complete.

You may use this website only for lawful purposes. Prohibited activities include fraudulent or deceptive activity, interfering with website security, submitting false information, violating laws, attempting unauthorized access, or misusing website content.

4. Product Information, Availability & 6. Pricing

We make reasonable efforts to present product descriptions, specifications, sizing information, availability, images, and prices accurately. Products are subject to availability, and adding an item to your cart does not guarantee inventory until checkout is successfully completed.

All product prices are displayed on pleatlab.com before checkout and include applicable tax as stated on our website. The standard shipping fee is $6.99 per order, calculated separately at checkout.

7. Shipping Charges, Taxes & Order Placement

We charge a flat standard shipping fee of $6.99 per order with no hidden fees added after checkout. Product prices include applicable tax. An order is submitted when you complete checkout and provide required payment and delivery info, subject to review for authorization, availability, address accuracy, and fraud prevention.

10. Order Confirmation & 11. Right to Refuse or Cancel an Order

After placing an order, you may receive an order confirmation email. We reserve the right to refuse or cancel any order when reasonably necessary (such as product unavailability, payment authorization failure, incorrect information, suspected fraud, or pricing errors), in which case any paid amount will be refunded to the original payment method.

12. Shipping Area, Cut-Off Time, Handling & Transit

We ship only within the United States. Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders normally require 1–2 business days of handling time (Monday–Friday), followed by an estimated transit time of 5–10 business days, resulting in a total estimated delivery period of 6–12 business days.

16. Shipping Carriers, Delays, Address Accuracy & Risk of Loss

Orders may be shipped via USPS, UPS, or FedEx. Customers are responsible for providing complete and accurate shipping addresses. While we work to ensure prompt delivery, delivery dates are estimates and may be affected by severe weather or carrier disruptions.

20. Returns, Authorization, Shipping, Fees & Refunds

Eligible products may be returned within 30 days from the delivery date if they are in original, unworn, unwashed condition. Approved returns qualify for free return shipping using our prepaid return label ($0 return shipping fee, $0 restocking/storage fee). Once received and inspected, eligible refunds are processed within 7 days to the original payment method.

27. Damaged, Defective, or Incorrect Items & Exchanges

If you receive an item that is damaged, defective, or incorrect, please contact support@pleatlab.com promptly with your order number, description, and photographs. For size or color exchanges, contact our support team to verify inventory availability.

29. Payment, Promotions, Website Accuracy & Availability

You must provide valid, authorized payment information during checkout. Promotional codes are subject to specific terms. While we maintain reasonable accuracy and availability, temporary technical interruptions or occasional description/pricing errors may occur.

34. Intellectual Property, Prohibited Conduct & Third-Party Services

All website content (text, graphics, logos, designs, photographs) is protected by intellectual property laws. You agree not to engage in prohibited conduct such as scraping, fraud, or security interference. We may rely on third-party service providers (payment processors, carriers, hosting) that operate under their own independent terms.

38. Privacy, Cookies, Data Security & Consumer Rights

Customer personal information is handled in accordance with our Privacy Policy and Cookie Policy. We maintain reasonable administrative and technical safeguards to protect your data. Nothing in these Terms restricts mandatory consumer protection rights under applicable law.

42. Limitation of Liability, Indemnification & Force Majeure

To the extent permitted by applicable law, Pleatlab is not responsible for indirect losses or delays caused by circumstances outside our reasonable control (force majeure events such as severe weather, natural disasters, or carrier interruptions).

45. Changes to These Terms, Severability & Entire Agreement

We may update these Terms of Service periodically to reflect operational, legal, or website changes. If any provision is found invalid, the remaining provisions remain in full force. These Terms, together with our website policies, constitute the entire agreement regarding your use of pleatlab.com.

49. Contact Us

If you have questions about these Terms of Service, an order, payment, shipping, returns, refunds, or your use of the website, contact:

Store: Pleatlab

Website: pleatlab.com

Address:
67 Thistle Down Ln
Naugatuck, CT 06770-4833
United States

Email: support@pleatlab.com

Support Hours:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)