Frequently Asked Questions

Last Updated: September 12, 2026

Welcome to the Pleatlab Frequently Asked Questions page. Below you can find clear information about ordering, payment, shipping, returns, refunds, exchanges, cancellations, and customer support.

1. What does Pleatlab sell?

Pleatlab offers women’s dresses and related apparel available through pleatlab.com.

Product availability, sizing, colors, pricing, and other details are displayed on the applicable product page.

2. Where does Pleatlab ship?

We currently ship only within the United States.

International shipping is not available.

Orders must be placed with a valid U.S. delivery address.

3. How much does shipping cost?

We charge a flat standard shipping fee of:

$6.99 per order

There are no additional shipping or handling fees charged by Pleatlab beyond the shipping amount shown during checkout.

4. When will my order be processed?

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders are generally prepared within:

1–2 business days, Monday through Friday

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays normally begin processing on the next available business day.

5. How long does delivery take?

After processing, estimated transit time is:

5–10 business days, Monday through Friday

The estimated total time from processing through delivery is generally:

6–12 business days

Some orders may arrive sooner depending on the delivery destination and carrier performance.

6. Which shipping carriers do you use?

Orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier used for an order may depend on destination, package characteristics, and available shipping services.

7. Can I track my order?

Yes.

When tracking information becomes available, it may be sent to the email address provided during checkout.

Tracking information can sometimes take time to become active after a shipping label is created or a package is transferred to the carrier.

8. What should I do if my order is delayed?

If your order appears significantly delayed, contact:

support@pleatlab.com

Please provide your order number so we can review the available tracking information.

Shipping delays may occasionally occur because of weather, carrier disruptions, public holidays, high shipping volumes, address issues, or other circumstances outside our reasonable control.

9. What should I do if tracking says delivered but I cannot find my package?

Please first:

• Check around the delivery location
• Check with household members
• Check with neighbors or building management where appropriate
• Review carrier tracking information

If the package still cannot be located, contact:

support@pleatlab.com

with your order number and delivery information.

10. What payment methods do you accept?

We accept eligible credit and debit cards from:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

We also offer eligible express checkout or digital wallet options where available:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

The payment methods displayed during checkout are the options available for the applicable transaction.

11. What currency do you use?

All prices and transactions on pleatlab.com are presented in:

U.S. Dollars (USD)

12. Are taxes included?

Product prices include applicable tax as stated on our website.

Shipping is calculated separately and displayed during checkout.

Customers can review the order total before submitting payment.

13. Are there any hidden fees?

No undisclosed shipping or handling fees are added by Pleatlab after checkout.

The standard shipping fee is $6.99 per order, and the applicable total is displayed before the customer completes payment.

14. Is my payment information secure?

Payment transactions may be processed through authorized third-party payment providers.

We take reasonable measures to provide a secure checkout environment.

For your security, never send complete card numbers, security codes, passwords, or other sensitive payment credentials through ordinary email.

15. What should I do if my payment is declined?

If your payment is declined, you may:

• Check the card or payment information entered
• Verify your billing address
• Try another accepted payment method
• Contact your bank or card issuer
• Contact the applicable payment provider

Pleatlab cannot override a payment decision made by a bank, issuer, or payment service.

16. Can I cancel my order?

You may request cancellation if the order has not already entered fulfillment or shipment.

Contact:

support@pleatlab.com

as soon as possible and provide your order number.

Submitting a cancellation request does not guarantee that the order can still be canceled.

17. Is there a cancellation fee?

No.

Cancellation Fee: $0

If an eligible order is successfully canceled before fulfillment, we do not charge a separate cancellation fee.

18. Can I change my order after placing it?

You may request changes before the order enters fulfillment.

Possible changes may include:

• Shipping address
• Recipient information
• Size
• Color
• Product
• Other order details

Contact support@pleatlab.com as soon as possible.

Changes cannot be guaranteed after processing or shipment begins.

19. Can I change my shipping address?

If your order has not entered fulfillment, we will make reasonable efforts to update the shipping address.

Send the correct address and your order number to:

support@pleatlab.com

Once an order has shipped, address changes may no longer be possible.

20. What is your return policy?

We offer a:

30-day return window from the date of delivery

Eligible items generally must be:

• In original condition
• Unworn
• Unused
• Unwashed
• Free from customer-caused damage
• Returned with original tags or labels where applicable

Contact us before sending a return.

21. How do I start a return?

Email:

support@pleatlab.com

Please include:

• Full name
• Order number
• Email address used for the purchase
• Product you wish to return
• Reason for the return

If the item is damaged, defective, or incorrect, include clear photographs where available.

22. Do I have to pay for return shipping?

No, approved returns qualify for:

Free return shipping

If your return is accepted, a prepaid return shipping label will be sent to your email.

You can download and print the label and follow the return instructions provided.

23. What is the return address?

Approved returns should be sent according to our return instructions to:

Please contact us before mailing a return.

24. Do you charge a restocking or storage fee?

No.

Restocking / Storage Fee: $0

Approved returns are not subject to a separate restocking or storage fee.

25. When will I receive my refund?

Once your eligible returned item has been received, inspected, and approved, the refund will be processed within:

7 days

The refund is normally issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to post the refund.

26. Will my original shipping fee be refunded?

The original outbound shipping charge is separate from return shipping.

Unless required by applicable law or unless the return results from an error attributable to Pleatlab, the original shipping charge may not be refundable.

27. Can I return an item because I changed my mind?

Yes, provided the return is requested within the 30-day return period and the item satisfies our return eligibility conditions.

Approved returns qualify for the prepaid return label and free return shipping.

28. Can I return a dress if the size does not fit?

Yes, an eligible item may be returned within the 30-day return window if the size is unsuitable.

The product must still meet the applicable return conditions.

29. Can I exchange an item?

If you want a different size, color, or product, contact:

support@pleatlab.com

If an exchange is available, we will provide instructions.

If a direct exchange cannot be completed, you may be asked to return the eligible item and place a new order.

Availability depends on current inventory.

30. What should I do if I receive the wrong item?

Contact:

support@pleatlab.com

Please include:

• Order number
• Description of the issue
• Clear photographs where available

We will review the order and provide the appropriate resolution.

31. What should I do if my item arrives damaged or defective?

Please contact us as soon as possible at:

support@pleatlab.com

Provide your order number, a description of the issue, and photographs showing the damage or defect where possible.

Keep the product and packaging until the issue has been reviewed.

32. Can I return a worn or washed item?

Items that have been worn beyond normal inspection, washed, altered, or damaged after delivery may not qualify for return.

This does not affect any rights that cannot legally be excluded under applicable consumer protection law.

33. Can I return an item after 30 days?

Our standard return window is:

30 days from delivery

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

34. What if I accidentally place the same order twice?

Contact us immediately at:

support@pleatlab.com

Provide both order numbers if available.

If the duplicate order has not entered fulfillment, we will attempt to cancel it.

If it has already shipped, our standard return policy will apply.

35. What happens if I enter the wrong shipping address?

Customers are responsible for providing an accurate delivery address.

If you notice an error, contact support@pleatlab.com immediately.

We will attempt to update the address if fulfillment has not begun.

Changes cannot be guaranteed after shipment.

36. What if my package is returned as undeliverable?

If a package is returned because the carrier could not complete delivery, contact:

support@pleatlab.com

We will review the shipment and available options.

37. What should I do if I did not receive an order confirmation?

First check:

• Spam or junk folder
• The email address used during checkout
• Payment account for the transaction

If you still cannot locate the confirmation, contact us with your name and relevant order information.

38. Can I order from outside the United States?

You may be able to access pleatlab.com from other locations, but our current shipping service is limited to valid addresses within the United States.

International shipping is not available.

39. Can I use an international payment method?

An eligible payment method may technically be accepted by the checkout provider, but the order must still have a valid U.S. shipping address.

Your payment provider may independently charge currency conversion or other account-related fees.

40. How do I unsubscribe from promotional emails?

Where promotional emails are sent, you may use the unsubscribe link included in the message.

You may also contact:

support@pleatlab.com

Transactional messages concerning orders, shipping, returns, refunds, or customer support may still be sent where necessary.

41. How does Pleatlab use my personal information?

We may use personal information to:

• Process orders
• Process payments
• Deliver products
• Provide customer support
• Handle returns and refunds
• Prevent fraud
• Maintain website security
• Analyze and improve website functionality
• Meet legal obligations

For more information, please review our Privacy Policy.

42. Does Pleatlab use cookies?

Yes, pleatlab.com may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping cart operation
• Security
• Analytics
• Preferences
• Marketing where permitted

More information is available in our Privacy Policy and Cookie Policy.