Return & Refund Policy

Last Updated: September 12, 2026

At Pleatlab, we want customers to feel confident when purchasing women’s dresses from pleatlab.com. This Return & Refund Policy explains the eligibility requirements, return process, return shipping costs, refund timing, and other conditions that apply to purchases made through our website.

30-Day Return Policy

Customers may request a return within 30 days from the date the order is delivered.

To be eligible, the return request must be submitted within this 30-day period.

Returns requested after the 30-day return window may not be accepted unless required by applicable law.

Return Eligibility

To qualify for a return, the item must generally meet the following conditions:

• The item must be returned within 30 days of delivery.
• The item must be in its original condition.
• The item must be unworn, unused, and unwashed.
• The item must not show signs of damage caused after delivery.
• Original tags, labels, and accessories should remain attached when applicable.
• The item should be returned in its original packaging when reasonably possible.
• Proof of purchase or the relevant order information must be provided.

We reserve the right to reject a return if the item does not meet the eligibility conditions above, except where consumer protection laws require otherwise.

How to Request a Return

To request a return, contact:

Email: support@pleatlab.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Relevant photographs if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will notify you by email whether the return has been accepted.

Prepaid Return Shipping Label

If your return is approved, Pleatlab will provide a prepaid return shipping label at no cost to you.

The return label will be sent to the email address associated with your order.

You must:

• Download the return label.
• Print the label.
• Securely package the approved return item.
• Attach the provided label to the outside of the package.
• Send the package using the instructions provided in the return authorization email.

Please do not send a return before receiving approval and return instructions.

Return Shipping Fee

Approved returns are eligible for free return shipping when the prepaid return label supplied by Pleatlab is used.

Customer return shipping cost: $0

Customers will not be charged a return shipping fee for an approved return made using our provided label.

If a customer independently chooses a different shipping method without our authorization, any shipping charge associated with that method may not be reimbursed.

Return Address

Approved returns should be sent to:

Returns should only be mailed after receiving return approval and instructions from our customer support team.

Restocking or Storage Fee

We do not charge a restocking fee, storage fee, or processing fee for approved returns.

Restocking / Storage Fee: $0

No undisclosed return processing fee will be deducted from an approved refund.

Return Inspection

Once we receive your returned item, we will inspect it to confirm that it meets the conditions stated in this policy.

The inspection may include checking:

• Product condition
• Evidence of wear or use
• Original tags or labels
• Product completeness
• Damage not reported before the return
• Whether the returned product matches the original order

After inspection, we will notify you whether the refund has been approved.

Refund Processing Time

If your return is approved after inspection, we will process the refund within 7 days.

The refund will normally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times imposed by financial institutions are outside our control.

Refund Amount

For an approved eligible return, the refund will cover the amount eligible for reimbursement under the original transaction and this policy.

There is:

• No restocking fee
• No storage fee
• No return shipping fee when using our approved prepaid label

Any refund amount will be clearly communicated as part of the return process.

Original Shipping Charges

The original shipping charge paid when placing an order is separate from return shipping.

Unless required by applicable law or unless the return results from an error by Pleatlab, original outbound shipping charges may not be refundable.

If the wrong item, a defective item, or a damaged item was sent by us, please contact support@pleatlab.com so we can review the order and determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Different from the item ordered

contact us at support@pleatlab.com as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the issue when available

If the issue is confirmed, we will provide appropriate return instructions and available resolution options.

Non-Returnable Items

Items that do not satisfy the return eligibility conditions may be ineligible for return.

This may include items that:

• Have been worn beyond normal inspection or fitting
• Have been washed
• Have been altered
• Have been damaged after delivery
• Are missing essential components or tags where applicable
• Are returned outside the 30-day return window

This does not limit any rights customers may have under applicable consumer protection law.

Exchanges

If you need a different size, color, or product, contact support@pleatlab.com.

Where an exchange is available, our customer support team will provide the applicable instructions.

If a direct exchange cannot be completed, you may be asked to return the eligible item under this policy and place a new order for the preferred product.

Availability of replacement products depends on current inventory.

Wrong Size or Change of Mind

Eligible items may be returned within the 30-day return window if you:

• Ordered the wrong size
• Prefer a different style
• Changed your mind
• No longer want the product

The item must still meet the return eligibility requirements described in this policy.

If the return is approved, we will provide the prepaid return label by email.

Refunds for Lost Return Packages

Customers should retain the shipping receipt or tracking information associated with the prepaid return label until the refund is completed.

If tracking shows an unexpected problem with the return shipment, contact support@pleatlab.com so we can review the shipment information.

Refund Not Received

If we have confirmed that your refund was processed but you have not received the funds, please:

• Check your payment account again.
• Contact your card issuer, bank, or payment provider.
• Allow for their normal processing period.

If the refund still cannot be located after the payment provider’s processing period, contact us at support@pleatlab.com.

Unauthorized Returns

Packages sent to our return address without prior authorization may experience processing delays and may not qualify for a refund if the applicable return conditions are not met.

Customers should always request return approval before mailing an item.

Order Information Required

When contacting us regarding a return or refund, please provide enough information for us to identify your order.

This normally includes:

• Order number
• Customer name
• Email address
• Product name
• Reason for return

Providing accurate information helps us process the request efficiently.