Terms of Service

Last Updated: September 12, 2026

Welcome to Pleatlab. These Terms of Service govern your access to and use of pleatlab.com, including the purchase of products offered through our website.

By accessing our website, placing an order, or using any service provided through pleatlab.com, you agree to these Terms of Service.

Please read these terms carefully before using our website.

1. About Pleatlab

Pleatlab operates the website pleatlab.com and offers women’s dresses and related products available through the website.

Our contact information is:

2. Acceptance of These Terms

By accessing or using our website, you confirm that:

• You have read and understood these Terms of Service.
• You agree to comply with these Terms of Service.
• You are legally capable of entering into a binding transaction.
• The information you provide when placing an order is accurate and complete.

If you do not agree with these terms, please do not use the website or place an order.

3. Eligibility to Use the Website

You may use this website only for lawful purposes.

You may not use the website:

• For fraudulent or deceptive activity
• To interfere with the operation or security of the website
• To submit false payment or account information
• To violate applicable laws or regulations
• To attempt unauthorized access to the website or related systems
• To reproduce or misuse website content without authorization

4. Product Information

We make reasonable efforts to present product descriptions, specifications, sizing information, availability, images, and prices accurately.

Because displays and devices may differ, product colors may appear slightly different on different screens.

Customers should review the product description, available sizing information, price, and other relevant product information before completing a purchase.

If we discover a material error in product information after an order is placed, we may contact you before fulfilling the order.

5. Product Availability

Products are subject to availability.

Adding an item to a shopping cart does not guarantee that the product will remain available until checkout is successfully completed.

If a product becomes unavailable after an order is submitted, we will contact you using the information provided with the order.

If we cannot fulfill an item that has already been paid for, the applicable amount will be refunded to the original payment method.

6. Pricing

All product prices are displayed on pleatlab.com before checkout.

The price displayed for a product is the applicable selling price unless a clear pricing error has occurred.

Product prices include applicable tax as stated on our website.

The standard shipping charge is calculated separately at checkout.

7. Shipping Charges

We charge a flat standard shipping fee of:

$6.99 per order

There are no additional shipping or handling fees charged by Pleatlab beyond the amount displayed during checkout.

The customer will have an opportunity to review the applicable product price, shipping charge, and final order total before completing payment.

8. Taxes

Product prices displayed on our website include applicable tax as stated on pleatlab.com.

Any shipping fee is displayed separately before the customer confirms the order.

We do not intentionally add undisclosed charges after checkout.

9. Order Placement

An order is submitted when the customer completes the checkout process and provides the required payment and delivery information.

Submitting an order does not necessarily mean that the order has been accepted for fulfillment.

We may review an order for:

• Payment authorization
• Product availability
• Address accuracy
• Suspected fraud
• Duplicate orders
• Other legitimate order-processing concerns

10. Order Confirmation

After an order is placed, the customer may receive an order confirmation using the email address provided at checkout.

Customers are responsible for checking their order details and contacting us as soon as possible if an error is identified.

11. Right to Refuse or Cancel an Order

We may refuse or cancel an order when reasonably necessary, including where:

• The product is unavailable
• Payment cannot be authorized
• Order information appears materially incorrect
• The order appears fraudulent or unauthorized
• A material pricing or listing error has occurred
• Fulfillment would violate applicable law

If an order that has already been paid for is canceled by us, the applicable amount will be refunded to the original payment method.

12. Shipping Area

We currently ship only within the United States.

We do not offer international shipping.

Orders requiring delivery outside the United States cannot be fulfilled through our current shipping service.

13. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before the cut-off time on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will begin processing on the next available business day.

14. Handling Time

Orders normally require:

1–2 business days

for processing and preparation.

Handling days are Monday through Friday.

Weekends and recognized holidays are not counted as handling days.

15. Transit Time

After the order has been processed and handed to the carrier, estimated transit time is:

5–10 business days, Monday through Friday

Delivery may occur sooner depending on destination and carrier performance.

The estimated total delivery period is generally 6–12 business days.

Delivery estimates are not guaranteed delivery dates.

16. Shipping Carriers

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier used may depend on package characteristics, destination, service availability, and operational considerations.

17. Delivery Delays

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

• Severe weather
• Carrier disruptions
• Public holidays
• Transportation interruptions
• Incorrect delivery information
• High shipping volumes
• Other carrier-related conditions

Customers may contact support@pleatlab.com for assistance with a significantly delayed shipment.

18. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

This includes:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Relevant contact information

If you notice an address error after placing an order, contact support@pleatlab.com as soon as possible.

Address changes cannot be guaranteed after an order has entered fulfillment or has been handed to a shipping carrier.

19. Risk of Loss and Delivery

Orders are shipped through third-party carriers.

If a shipment is lost, damaged, or appears delivered but cannot be located, contact us so we can review the available carrier information and assist with the appropriate next steps.

Customers should promptly review carrier tracking information and delivery notices.

20. Returns

Eligible products may be returned within:

30 days from the delivery date

The item must generally be:

• In original condition
• Unworn
• Unused
• Unwashed
• Free from customer-caused damage
• Returned with original tags or labels where applicable
• Accompanied by relevant order information

Additional details are available in our Return & Refund Policy.

21. Return Authorization

Before returning an item, customers must contact:

support@pleatlab.com

Please provide your order number and relevant return information.

If the return is accepted, return instructions will be sent by email.

Unauthorized returns may experience delays and may not qualify for a refund if the applicable return requirements are not satisfied.

22. Return Shipping

Approved returns qualify for free return shipping when the prepaid return shipping label provided by Pleatlab is used.

After a return is accepted, the prepaid label will be sent to the customer by email.

The customer may download and print the label and follow the return instructions provided.

Approved return shipping fee: $0

23. Return Address

Approved returns should be sent according to the return instructions to:

Customers should not return merchandise without first obtaining return approval.

24. Restocking and Storage Fees

We do not charge a restocking fee or storage fee for approved returns.

Restocking / Storage Fee: $0

25. Refunds

Once an eligible returned item has been received, inspected, and approved, the refund will be processed within:

7 days

Refunds are normally issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

26. Original Shipping Charges

The original outbound shipping charge is separate from return shipping.

Unless otherwise required by applicable law or unless the return is caused by an error attributable to Pleatlab, original outbound shipping charges may not be refundable.

27. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact:

support@pleatlab.com

Please provide:

• Your order number
• A description of the issue
• Clear photographs when available

We will review the information and provide an appropriate resolution based on the circumstances.

28. Exchanges

If you need a different size, color, or product, contact support@pleatlab.com.

Where an exchange is available, we will provide instructions.

If a direct exchange is unavailable, you may be asked to return the eligible product and place a new order.

Replacement products remain subject to inventory availability.

29. Payment

Customers must provide valid and authorized payment information during checkout.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

The amount charged will be the amount clearly disclosed during checkout before the purchase is completed.

30. Payment Authorization

Orders may be subject to payment authorization and verification.

We may decline or cancel an order if payment cannot be successfully authorized or if the transaction appears unauthorized or fraudulent.

31. Promotions and Discounts

Promotional codes, discounts, or special offers may be subject to additional terms communicated with the applicable promotion.

Unless otherwise stated:

• Discounts cannot be redeemed for cash.
• Promotions may have expiration dates.
• Certain products may be excluded.
• Promotional offers may not be combined where prohibited by the offer terms.

Any applicable restrictions will be communicated with the promotion.

32. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur in:

• Product descriptions
• Pricing
• Availability
• Images
• Sizing information
• Promotional information

If we discover a material error affecting an order, we will take reasonable steps to correct it and, where appropriate, contact the affected customer.

33. Website Availability

We aim to keep pleatlab.com accessible and functional.

However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Hosting interruptions
• Security updates
• Third-party service failures
• Circumstances outside our reasonable control

34. Intellectual Property

Unless otherwise stated, website content owned by or licensed to Pleatlab, including:

• Text
• Product descriptions
• Graphics
• Logos
• Website design
• Photographs
• Layout
• Branding elements

is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or misuse protected content without authorization.

35. Prohibited Conduct

You may not use our website to:

• Commit fraud
• Submit false information
• Interfere with website security
• Introduce malicious software
• Attempt unauthorized access
• Scrape or copy content in violation of applicable law
• Impersonate another individual or organization
• Use stolen payment information
• Violate the intellectual property rights of others
• Engage in unlawful activity

We may restrict access where reasonably necessary to protect customers, our business, or the website.

36. Third-Party Services

Our website may rely on third-party service providers, including:

• Payment processors
• Shipping carriers
• Hosting providers
• Analytics services
• Security providers
• Other technical or operational providers

These third parties may operate under their own terms and privacy practices.

37. External Links

Our website may contain links to third-party websites.

We do not control third-party websites and are not responsible for their content, availability, security, or independent business practices.

Customers should review the applicable policies of third-party websites before interacting with them.

38. Privacy and Personal Information

We process customer information for legitimate business purposes, including:

• Processing orders
• Receiving payments
• Providing customer support
• Delivering orders
• Preventing fraud
• Improving website functionality
• Meeting legal obligations

Our Privacy Policy provides additional information regarding how personal information is collected, used, stored, and protected.

39. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support:

• Website functionality
• Shopping cart features
• Security
• Analytics
• User preferences
• Performance measurement
• Marketing functionality where permitted

Further information is provided in our Cookie Policy and Privacy Policy.

40. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect customer information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorized activity involving an order or account.

41. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection laws provide greater protection than these terms, those mandatory protections will apply.

42. Limitation of Liability

To the extent permitted by applicable law, Pleatlab will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these terms excludes liability where exclusion is prohibited by law.

43. Indemnification

To the extent permitted by applicable law, you agree not to hold Pleatlab responsible for claims arising directly from your unlawful use of the website, fraudulent activity, intentional misuse of our services, or violation of another party’s legal rights.

This provision does not affect rights that cannot legally be waived.

44. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier interruptions
• Government actions
• Infrastructure failures
• Labor disruptions
• Major technical failures
• Other unforeseeable events beyond reasonable control

We will make reasonable efforts to minimize disruption where possible.

45. Changes to These Terms

We may update these Terms of Service when necessary to reflect:

• Changes in our services
• Changes in applicable laws
• Operational updates
• Website changes
• Security or compliance requirements

The current version will be published on pleatlab.com with the applicable update date.

Changes will apply prospectively unless otherwise required by law.

46. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

47. No Waiver

Failure to enforce a provision of these Terms of Service does not automatically waive our right to enforce that provision later.

48. Entire Agreement

These Terms of Service, together with the policies referenced on our website, form the applicable terms governing purchases and use of pleatlab.com, except where additional mandatory legal rights apply.

Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy