Payment Methods Policy

Last Updated: September 12, 2026

At Pleatlab, we are committed to providing customers with clear, secure, and transparent payment options when purchasing products through pleatlab.com.

This Payment Methods Policy explains the payment methods we accept, how charges are displayed, when payment is authorized, how taxes and shipping charges are presented, and how payment-related issues are handled.

1. Accepted Payment Methods

We accept the following payment methods for eligible purchases made through pleatlab.com.

Credit and Debit Cards

We accept eligible cards issued through the following payment networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Card acceptance may depend on the issuing bank, card status, billing information, geographic eligibility, and authorization by the applicable payment provider.

Express Checkout and Digital Wallets

Where available during checkout, customers may use the following express checkout or digital wallet options:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

The payment options displayed during checkout represent the methods currently available for that transaction.

Availability may vary depending on the customer's device, browser, account eligibility, payment provider, and other technical or regional conditions.

2. Payment Currency

All prices and charges on pleatlab.com are presented and processed in:

United States Dollars (USD)

If your bank, card issuer, or payment provider uses another currency, it may apply its own exchange rate or currency conversion fee.

Any fee charged independently by a bank, card issuer, or payment provider is not charged by Pleatlab.

3. Pricing Transparency

We aim to display pricing clearly before a purchase is completed.

Customers can review:

• Product price
• Product quantity
• Applicable discounts
• Standard shipping charge
• Final order total

before submitting payment.

We do not intentionally add undisclosed product, shipping, or handling charges after checkout is completed.

4. Taxes

Product prices displayed on pleatlab.com include applicable tax as stated on our website.

Customers can review the pricing information presented during checkout before completing payment.

5. Shipping Charges

Our standard shipping fee is:

$6.99 per order

There are no additional shipping or handling fees charged by Pleatlab beyond the shipping amount displayed during checkout.

The applicable shipping charge is calculated and shown before payment is submitted.

For additional delivery information, please refer to our Shipping Policy.

6. When Payment Is Submitted

Payment information is submitted during checkout when the customer confirms the order.

Depending on the payment method, a transaction may be:

• Authorized immediately
• Subject to payment provider verification
• Subject to card issuer approval
• Subject to fraud-prevention screening

An order may not proceed to fulfillment if the payment cannot be successfully authorized.

7. Payment Authorization

All payments are subject to authorization by the applicable:

• Card issuer
• Bank
• Digital wallet provider
• Payment processor

A payment may be declined for reasons including:

• Incorrect card information
• Incorrect billing information
• Insufficient funds
• Expired card
• Card issuer restrictions
• Payment provider security checks
• Suspected unauthorized activity
• Fraud-prevention controls

Pleatlab does not control the approval decisions made by a customer's bank, card issuer, or payment provider.

8. Payment Confirmation

After a successful purchase, customers may receive an order confirmation using the email address supplied during checkout.

The confirmation may include:

• Order number
• Products ordered
• Order total
• Shipping information
• Payment status
• Other relevant transaction details

Customers should review their confirmation and contact us promptly if they notice an error.

9. Secure Payment Processing

Payment transactions may be processed through authorized third-party payment services.

We take reasonable measures to provide a secure checkout environment and protect customer information.

Customers should enter payment information only through the official checkout process on pleatlab.com.

We do not intentionally request complete credit or debit card details through ordinary customer support email.

10. Card Information

When you use a credit or debit card, the payment processor may require information such as:

• Cardholder name
• Card number
• Expiration date
• Security code
• Billing address

The payment provider may verify this information before approving the transaction.

Pleatlab may receive transaction confirmation and limited payment-related information necessary to process and manage the order.

11. Visa

Eligible Visa credit and debit cards may be used for purchases through our checkout.

Visa transactions are subject to authorization by the card issuer and applicable payment provider.

12. Mastercard

Eligible Mastercard credit and debit cards may be used for purchases through our checkout.

Transactions remain subject to issuer authorization and security verification.

13. American Express

Eligible American Express cards may be accepted through our checkout where available.

Authorization is determined by the applicable payment provider and issuing institution.

14. Discover

Eligible Discover cards may be used for qualifying transactions through our website.

Payment approval remains subject to card issuer authorization.

15. Diners Club

Eligible Diners Club cards may be available as a payment option through our checkout.

Availability depends on payment processing support and card authorization.

16. Elo

Eligible Elo cards may be accepted where supported by the payment processing system.

Customers should use the payment options shown during checkout.

17. JCB

Eligible JCB cards may be used when supported by the applicable checkout and payment provider.

Payment authorization remains subject to the card issuer.

18. UnionPay

Eligible UnionPay cards may be accepted when available through the checkout system.

Payment availability and authorization depend on the applicable issuer and payment service.

19. Shop Pay

Where displayed during checkout, customers may use Shop Pay for eligible purchases.

Shop Pay may allow customers to use saved checkout information according to the terms and settings of the applicable service.

20. PayPal

Where available, customers may select PayPal during checkout.

Customers may be redirected or prompted to authenticate through PayPal before completing the transaction.

PayPal transactions are also subject to PayPal's own terms, eligibility requirements, and privacy practices.

21. Google Pay

Where available, customers may use Google Pay to complete eligible purchases.

The availability of Google Pay may depend on:

• Device
• Browser
• Account configuration
• Supported payment card
• Payment provider availability

22. Apple Pay

Where supported, customers may select Apple Pay during checkout.

Apple Pay availability may depend on:

• Compatible Apple device
• Browser
• Wallet configuration
• Supported payment card
• Payment processing availability

23. Venmo

Where available during checkout, eligible customers may use Venmo for payment.

Venmo availability may depend on the customer's account, device, geographic eligibility, and the applicable payment provider.

24. Express Checkout

Express checkout options may allow customers to complete purchases using saved payment or shipping information associated with their selected payment service.

Customers should review all order details before confirming an express checkout transaction, including:

• Product
• Size
• Quantity
• Shipping address
• Shipping charge
• Final total

25. Failed or Declined Payments

If a payment is declined or unsuccessful, the order may not be completed.

Customers may:

• Review the payment information entered
• Confirm the billing address
• Try another accepted payment method
• Contact their bank or card issuer
• Contact the applicable payment provider

Pleatlab cannot override a payment rejection issued by a bank, card issuer, or third-party payment provider.

26. Duplicate Payment or Charge Concerns

If you believe you have been charged more than once for the same order, please first review:

• Your order confirmation
• Pending transactions
• Completed transactions
• The applicable payment account

Some financial institutions may temporarily display payment authorizations that are not final charges.

If you believe an actual duplicate charge has occurred, contact:

support@pleatlab.com

Please provide the relevant order number and transaction information necessary for us to investigate.

Do not send complete card details by email.

27. Payment Verification

In some circumstances, additional payment verification may be required before an order can be fulfilled.

This may occur when:

• Billing information does not match
• A transaction triggers security screening
• Payment authorization is incomplete
• Fraudulent activity is suspected
• Additional verification is requested by a payment provider

If reasonably necessary, we may contact the customer using the information provided with the order.

28. Fraud Prevention

We may review, delay, decline, or cancel transactions where there is a reasonable indication of:

• Unauthorized payment
• Stolen payment information
• Fraudulent activity
• Identity misuse
• Abnormal payment activity
• Other legitimate security concerns

These measures are intended to protect customers, payment providers, and our store.

29. Order Cancellation and Payments

If an order is successfully canceled before fulfillment, any applicable payment already collected will be refunded to the original payment method.

We do not charge a cancellation fee for an approved cancellation.

For additional information, please review our Order Cancellation & Change Policy.

30. Refunds

For eligible returns, refunds are normally issued to the original payment method used for the purchase.

Under our Return & Refund Policy:

• Return requests must generally be made within 30 days of delivery
• Approved return shipping is free
• A prepaid return label is provided by email
• Restocking / storage fee is $0
• Eligible refunds are processed within 7 days after the returned item is received, inspected, and approved

After a refund is submitted by Pleatlab, the customer's bank, card issuer, or payment provider may require additional time to post the funds.

31. Refund Method

Unless otherwise required by law or technically necessary, refunds are returned to the same payment method used for the original transaction.

For example:

• Card purchase → refund to the applicable card
• PayPal purchase → refund through PayPal
• Eligible digital wallet purchase → refund through the associated payment method or provider

The exact posting process is determined by the relevant payment provider.

32. Refund Processing by Financial Institutions

Once Pleatlab processes a refund, the funds may not appear immediately.

Banks, card issuers, or digital wallet providers may require additional processing time.

This additional financial institution processing period is outside the direct control of Pleatlab.

33. Chargebacks and Payment Disputes

If you believe there is a problem with an order or charge, we encourage you to contact us first at:

support@pleatlab.com

We will review legitimate concerns relating to:

• Incorrect charges
• Duplicate charges
• Undelivered orders
• Damaged products
• Incorrect items
• Cancellations
• Returns
• Refunds

Nothing in this section prevents a customer from exercising rights available through their bank, card issuer, payment provider, or applicable law.

34. Unauthorized Transactions

If you believe your payment method has been used without authorization, contact your bank, card issuer, or payment provider immediately.

You may also contact us at support@pleatlab.com with the relevant order information so we can review the transaction.

For security reasons, do not email complete payment card numbers or security codes.

35. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect billing information may result in:

• Payment rejection
• Payment verification
• Order delay
• Order cancellation

Customers should carefully review billing information before submitting an order.

36. Payment Provider Fees

Pleatlab does not add an additional payment-method surcharge for using the payment methods listed in this policy.

However, a customer's bank, card issuer, or payment provider may independently charge fees, including:

• Currency conversion fees
• Foreign transaction fees
• Account-related charges
• Other provider-specific fees

These fees are controlled by the applicable financial institution or payment provider and are not collected by Pleatlab.

37. International Payment Considerations

Pleatlab currently ships only within the United States.

Even if a payment method issued outside the United States is technically accepted by the checkout system, the order must still have an eligible U.S. delivery address.

International shipping is not available.

38. Promotional Discounts

Where valid promotions or discount codes are available, the applicable discount will be reflected before payment is completed.

Customers should review the final order total before submitting payment.

Promotional discounts may be subject to the terms associated with the specific promotion.

39. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If a material pricing error is identified before fulfillment, we may contact the customer regarding the order.

We will not intentionally charge a higher amount than the amount authorized by the customer without obtaining appropriate authorization.

If an affected order must be canceled, any applicable payment already collected will be refunded.

40. Changes to Payment Methods

Available payment methods may be updated as our checkout services change.

The payment methods displayed during checkout are the available options for the applicable transaction.

If this policy is materially updated, the revised version will be published on pleatlab.com.

41. Privacy and Payment Data

Payment-related personal information is handled in accordance with our Privacy Policy and the practices of the applicable payment service provider.

Depending on the method selected, a third-party payment provider may process information independently under its own privacy policy.

We encourage customers to review the privacy practices of any payment service they choose to use.

42. Related Policies

This Payment Methods Policy should be read together with our:

• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Privacy Policy
• Terms of Service

These policies provide additional information about transactions made through pleatlab.com.