Shipping Policy

Last Updated: September 12, 2026

At Pleatlab, we are committed to providing clear and transparent information about how orders are processed, shipped, and delivered. This Shipping Policy applies to all purchases made through pleatlab.com.

Shipping Information

Shipping Destinations

Pleatlab currently ships orders only to valid delivery addresses within the United States.

We do not currently offer international shipping. Orders requiring delivery outside the United States cannot be completed through our website.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders received before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will begin processing on the next available business day.

Order Handling and Preparation Time

Orders normally require 1–2 business days for processing and preparation before shipment.

Our handling days are:

Monday through Friday

Saturdays, Sundays, and recognized holidays are not counted as handling days.

During this period, we may verify order information, prepare the merchandise, package the order, and arrange collection by the shipping carrier.

Transit and Delivery Time

After an order has been processed and handed to the shipping carrier, estimated transit time is:

5–10 business days, Monday through Friday

Depending on the delivery destination and carrier performance, your order may arrive sooner than the estimated delivery period.

The estimated total time from order processing to delivery is generally 6–12 business days.

Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur because of severe weather, carrier disruptions, public holidays, incorrect delivery information, unusually high shipping volumes, or other circumstances beyond our reasonable control.

Shipping Fee

We charge a flat $6.99 standard shipping fee per order.

There are no additional shipping or handling fees charged by Pleatlab beyond the shipping amount displayed during checkout.

The applicable shipping cost will be clearly presented before you complete payment.

Taxes and Order Pricing

Product prices displayed on pleatlab.com include applicable tax as stated on our website.

Shipping is calculated separately during checkout. Customers will be able to review the product price, shipping charge, and final order total before submitting payment.

We do not add undisclosed shipping or handling charges after an order has been completed.

Shipping Carriers

Orders may be shipped through one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for a particular order may depend on the delivery location, package characteristics, and available shipping services.

Order Tracking

When tracking information becomes available, customers may receive shipment confirmation and tracking details using the contact information provided during checkout.

Tracking information may take some time to become active after the shipping carrier receives the package.

Carrier tracking updates are controlled by the applicable shipping carrier and may not always appear immediately.

Correct Shipping Address

Customers are responsible for reviewing their shipping information before completing an order.

Please make sure that the following information is accurate:

• Recipient name
• Street address
• Apartment, suite, or unit number, where applicable
• City
• State
• ZIP code
• Contact information

If you notice an incorrect shipping address after submitting an order, please contact us as soon as possible at support@pleatlab.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has already been processed or transferred to the carrier.

Delivery Delays

Most orders are delivered within the estimated delivery period. However, delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier service interruptions
• Public or federal holidays
• High seasonal shipping volumes
• Delivery address problems
• Transportation disruptions
• Other carrier-related delays

If your shipment appears significantly delayed, please contact us so that we can review the available tracking information and assist you.

Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check with household members or other authorized recipients.
• Check with neighbors or building management where appropriate.
• Review the carrier's tracking information.

If the package still cannot be located, contact us at support@pleatlab.com with your order information.

If tracking does not update for an extended period or the carrier confirms that the package has been lost, please contact us so we can review the shipment and determine the appropriate next steps.

Damaged Packages

If your order arrives with visible shipping damage, please keep the product and packaging and contact us as soon as possible.

When contacting us, please provide your order information and clear photographs of the damaged package and product when available. This information helps us review the issue and work with the applicable shipping carrier.

Undeliverable or Returned Packages

A package may be returned to us if the delivery address is incomplete, incorrect, refused, or considered undeliverable by the carrier.

If this occurs, please contact us at support@pleatlab.com so we can review the shipment and available options.

Customers should ensure that the shipping address provided during checkout is complete and accurate to avoid unnecessary delivery problems.

Business Days and Holidays

For shipping and processing purposes, business days are Monday through Friday.

Saturdays, Sundays, and recognized holidays are not included when calculating handling or transit times.

Orders submitted outside normal processing days will begin processing on the next available business day.