Privacy Policy

Last Updated: September 12, 2026

At Pleatlab, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Pleatlab collects, uses, stores, shares, and protects personal information when you visit pleatlab.com, place an order, contact customer support, or otherwise interact with our website and services.

By using pleatlab.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to personal information processed in connection with:

For privacy-related questions or requests, contact us at support@pleatlab.com.

2. Scope of This Privacy Policy

This policy applies when you:

• Visit pleatlab.com
• Browse products
• Create or use an account, where available
• Add items to your cart
• Place an order
• Make a payment
• Request shipping, returns, refunds, or exchanges
• Contact customer support
• Subscribe to marketing communications
• Interact with cookies, analytics tools, or website features
• Communicate with us by email or through website forms

This policy does not control the independent privacy practices of third-party websites or services that we do not own or operate.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Contact Information

We may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address

3.2 Order and Transaction Information

When you place an order, we may collect:

• Order number
• Products purchased
• Product size, color, or selected variation
• Purchase amount
• Shipping charges
• Order status
• Payment status
• Return information
• Refund information
• Exchange information
• Delivery and tracking information

3.3 Payment-Related Information

Payments may be processed by authorized third-party payment providers.

Depending on the payment method used, those providers may collect information such as:

• Cardholder name
• Card details
• Billing information
• Digital wallet information
• Payment authorization data
• Transaction identifiers

Pleatlab may receive limited payment-related information necessary to confirm, process, refund, or reconcile an order.

We do not intentionally request customers to send complete payment card details by email.

3.4 Customer Support Information

When you contact us, we may collect:

• Name
• Email address
• Order number
• Message content
• Return or refund request information
• Product issue descriptions
• Photographs or other files you choose to provide
• Communication history

3.5 Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Referring website
• Pages visited
• Date and time of access
• Session information
• Website interaction information

3.6 Cookie and Tracking Information

We may collect information through:

• Cookies
• Pixels
• Tags
• Local storage
• Analytics tools
• Similar tracking technologies

Additional information is provided in the Cookies and Tracking Technologies section below.

4. Information You Provide Directly

You may provide personal information when you:

• Complete checkout
• Submit a contact form
• Request a return
• Request a refund
• Request an exchange
• Contact customer support
• Subscribe to emails
• Submit a review or feedback
• Create an account, where available

You are responsible for providing accurate and current information.

5. Information Collected Automatically

Certain information may be collected automatically when you visit or interact with pleatlab.com.

This information may help us:

• Keep the website functioning properly
• Understand how customers use the website
• Improve website performance
• Detect suspicious activity
• Prevent fraud
• Maintain website security
• Measure marketing effectiveness where permitted

6. How We Use Personal Information

We may use personal information for the following purposes.

6.1 To Process Orders

We may use your information to:

• Confirm an order
• Process payment
• Prepare products for shipment
• Arrange delivery
• Send order updates
• Provide tracking information
• Process returns
• Process refunds
• Handle exchanges

6.2 To Provide Customer Support

We may use your information to:

• Respond to questions
• Resolve order issues
• Assist with shipping
• Handle damaged or defective product claims
• Review returns
• Process refund requests
• Provide product support

6.3 To Operate and Improve the Website

We may use information to:

• Maintain website functionality
• Improve navigation
• Improve product presentation
• Monitor website performance
• Analyze customer interactions
• Identify technical issues

6.4 To Prevent Fraud and Protect Security

We may process information to:

• Detect suspicious transactions
• Prevent unauthorized activity
• Protect customer accounts
• Protect our website
• Investigate fraud
• Enforce our terms and policies

6.5 To Comply With Legal Obligations

We may process personal information where reasonably necessary to:

• Maintain transaction records
• Comply with lawful requests
• Meet tax or accounting obligations
• Respond to legal claims
• Protect legal rights
• Comply with applicable laws and regulations

6.6 Marketing and Promotional Communications

Where permitted by law, we may use contact information to send:

• Product updates
• Promotional messages
• Special offers
• Store announcements
• Marketing communications

You may unsubscribe from promotional email communications by using the unsubscribe option provided in those messages, where available.

Transactional communications related to an order, refund, return, security issue, or customer service request may still be sent where necessary.

7. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract
• Steps taken at your request before entering into a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent
• Protection of legal rights

The legal basis used depends on the type of information and the purpose of processing.

8. How We Share Personal Information

We do not disclose personal information without a legitimate business or legal purpose.

We may share information with third parties that help us operate our business.

8.1 Payment Processors

Payment information may be shared with payment service providers to:

• Authorize transactions
• Process payments
• Prevent payment fraud
• Issue refunds

8.2 Shipping and Delivery Providers

We may share necessary information with shipping carriers such as:

• USPS
• UPS
• FedEx

Information shared may include:

• Customer name
• Delivery address
• Contact information
• Shipment details

This information is used to deliver orders and provide tracking services.

8.3 Website and Technology Providers

We may use third-party providers for:

• Website hosting
• E-commerce functionality
• Security
• Analytics
• Fraud detection
• Email communications
• Customer support
• Data storage

These providers may process information only as necessary to provide their services, subject to their contractual obligations and applicable law.

8.4 Professional and Legal Service Providers

Where reasonably necessary, information may be shared with:

• Accountants
• Legal advisors
• Auditors
• Insurers
• Other professional advisors

8.5 Government and Legal Authorities

We may disclose information where required or permitted by law, including in response to:

• Court orders
• Subpoenas
• Lawful government requests
• Regulatory requirements
• Fraud investigations
• Legal claims

8.6 Business Transactions

If our business undergoes a merger, acquisition, sale, restructuring, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.

9. We Do Not Sell Personal Information for Money

Pleatlab does not sell customer personal information in exchange for monetary payment.

Certain privacy laws may define some forms of advertising-related data sharing more broadly than ordinary usage of the word “sale.”

Where required by applicable law, we will provide available choices concerning such activities.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide, secure, analyze, and improve our services.

Cookies are small data files stored on a device or browser.

We may use the following categories of cookies.

10.1 Essential Cookies

These cookies may be required for:

• Shopping cart functionality
• Checkout
• Security
• Session management
• Website navigation
• Fraud prevention

Some essential cookies may be necessary for the website to function.

10.2 Preference Cookies

These cookies may remember:

• Language preferences
• Website preferences
• Previous selections
• User settings

10.3 Analytics Cookies

Analytics technologies may help us understand:

• Website traffic
• Page visits
• Customer navigation
• Website performance
• General usage trends

10.4 Advertising or Marketing Cookies

Where used and legally permitted, marketing technologies may help:

• Measure advertising effectiveness
• Limit repetitive advertising
• Understand campaign performance
• Provide more relevant marketing

Consent may be requested where required by applicable law.

11. Managing Cookies

Depending on your browser and location, you may be able to control cookies through:

• Browser settings
• Website cookie controls, where available
• Consent management tools, where available

Blocking some cookies may affect website functionality, including shopping cart or checkout features.

12. Analytics

We may use analytics technologies to understand how visitors interact with pleatlab.com.

Analytics information may include:

• Pages viewed
• Session duration
• Device type
• Browser information
• Approximate geographic information derived from technical data
• Website interactions

We use this information to improve website operation and customer experience.

13. Advertising and Tracking

Where applicable and permitted by law, we may use advertising and measurement services to understand the effectiveness of marketing campaigns.

These technologies may use identifiers, cookies, or similar technologies.

Where required, marketing-related tracking will depend on applicable consent requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions
• Providing customer support
• Managing returns and refunds
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting tax, accounting, or legal requirements

Retention periods may vary depending on:

• The type of information
• Legal requirements
• Business necessity
• The existence of an ongoing customer relationship
• Dispute or claim requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

15. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

Measures may include:

• Access controls
• Secure systems
• Account protections
• Encryption where appropriate
• Fraud detection
• Restricted access to customer information
• Security monitoring

No internet-based system can guarantee absolute security.

Customers should also protect passwords, account credentials, and payment information from unauthorized access.

16. Payment Security

Payments may be handled by third-party payment processors that use their own security practices.

Pleatlab does not intentionally ask customers to provide complete payment card credentials through ordinary customer support email.

If you receive a suspicious request claiming to be from Pleatlab, contact us directly at support@pleatlab.com before providing sensitive information.

17. Children’s Privacy

Our website and products are intended for general consumers and are not directed specifically at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact us at support@pleatlab.com.

18. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Request information about data sharing
• Opt out of certain marketing communications
• Request data portability where legally applicable

These rights are subject to applicable legal exceptions.

19. How to Submit a Privacy Request

To submit a privacy-related request, contact:

support@pleatlab.com

Please provide sufficient information to help us verify and process your request, such as:

• Full name
• Email address
• Order number, where relevant
• Description of the request

We may request reasonable verification before fulfilling certain privacy requests.

Verification helps protect personal information from unauthorized disclosure.

20. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on legal eligibility, these rights may include:

• The right to know what categories of personal information are collected
• The right to request access
• The right to request correction
• The right to request deletion
• The right to know certain categories of information disclosed to third parties
• The right to opt out of certain forms of sale or sharing where legally applicable
• The right to non-discrimination for exercising privacy rights

Requests may be submitted to support@pleatlab.com.

Certain legal exceptions may apply.

21. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on the state and legal eligibility, these rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights relating to certain targeted advertising or data-sharing activities
• Appeal rights concerning denied privacy requests

We will respond to valid requests as required by applicable law.

22. International Visitors

Our online store currently ships only within the United States.

However, visitors may still access pleatlab.com from other locations.

If personal information is processed across jurisdictions, we take reasonable steps to handle such information in accordance with applicable legal requirements.

23. Data Transfers

Some service providers may process or store information in locations different from your own.

Where cross-border transfers occur and applicable law requires safeguards, we take reasonable steps to use appropriate contractual, organizational, or legal protections.

24. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the independent privacy practices of third parties.

Before providing personal information to an external website, you should review its privacy policy.

25. Third-Party Payment Services

Payment providers operate under their own privacy policies and terms.

When you choose a payment method, certain personal or financial information may be processed directly by the applicable payment provider.

We encourage customers to review the privacy practices of their selected payment provider.

26. Shipping Carrier Privacy

To fulfill orders, shipping information may be provided to carriers such as USPS, UPS, or FedEx.

These carriers may independently process information in accordance with their own privacy policies and legal obligations.

27. Fraud Prevention

We may use transaction, device, contact, and order information to detect and prevent:

• Fraud
• Unauthorized purchases
• Payment abuse
• Account misuse
• Suspicious activity
• Security threats

Where necessary, suspicious transactions may be reviewed manually or through automated risk-management systems provided by our service providers.

28. Automated Processing

Certain service providers may use automated systems to assist with:

• Fraud detection
• Payment risk assessment
• Security
• Website analytics
• Marketing measurement

Where applicable law provides specific rights regarding automated decision-making, those rights will be respected.

29. Email Communications

We may send transactional emails concerning:

• Order confirmations
• Shipping updates
• Delivery information
• Return requests
• Refunds
• Customer support
• Important account or policy information

Transactional emails are necessary for managing orders and customer service.

Marketing emails, where used, may include an unsubscribe mechanism where required by law.

30. Unsubscribing From Marketing Emails

If you receive promotional emails from us, you may unsubscribe using the unsubscribe link or instructions included in the message.

You may also contact support@pleatlab.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or customer service communications.

31. Do Not Track Signals

Some browsers provide “Do Not Track” or similar signals.

Because there is no single universally accepted technical standard governing all such signals, our website may not respond uniformly to every browser-based signal.

Where legally required, we honor applicable recognized privacy preference mechanisms.

32. Accuracy of Personal Information

We encourage customers to provide accurate and up-to-date information.

If your personal information changes, you may contact us at support@pleatlab.com to request an update where appropriate.

33. Protecting Your Information

Customers can help protect personal information by:

• Using secure devices
• Avoiding sharing payment credentials by email
• Using strong account passwords where accounts are available
• Avoiding suspicious links
• Contacting us directly if a communication appears fraudulent
• Reviewing transaction confirmations carefully

34. Privacy in Returns and Refunds

When processing a return or refund, we may collect or use:

• Customer name
• Email address
• Order number
• Product details
• Reason for return
• Return tracking information
• Images of damaged or defective products
• Refund status

This information is used to process the request, prevent fraud, and maintain transaction records.

35. Privacy in Shipping

To arrange shipment, we may provide shipping carriers with information such as:

• Recipient name
• Shipping address
• Contact information
• Package information

The carrier may use this information to fulfill delivery and provide tracking services.

36. Information Required by Law

We may retain or disclose information where reasonably necessary to:

• Comply with law
• Respond to legal processes
• Meet tax obligations
• Protect our rights
• Protect customers
• Investigate illegal activity
• Enforce our policies

37. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Legal developments
• New website features
• Operational changes
• Changes in service providers
• Security updates
• Changes in how information is processed

When updated, the revised Privacy Policy will be published on pleatlab.com with an updated date.

We encourage customers to review this page periodically.

38. No Waiver of Mandatory Privacy Rights

Nothing in this Privacy Policy is intended to waive, limit, or restrict any privacy right that cannot legally be waived under applicable law.

Where applicable law provides greater rights or protections, those mandatory protections will apply.